1. Acceptance of Terms

By accessing and using UniDash ("the Service"), you accept and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our Service.

2. Service Description

UniDash is a campus-based delivery platform that connects people who need items bought and delivered ("Customers") with verified students ("Couriers") who buy and deliver those items within and around university campuses. Couriers are independent users of the platform, not employees of UniDash.

2.1 Customer Services

• Describe what you need, or pick items from stores and restaurants listed in the app
• Receive offers from nearby couriers and choose who delivers your order
• Pay after your courier has picked up your items
• Order status updates from placement to delivery
• Delivery to campus halls, hostels and other locations

2.2 Courier Services

• Set your status by choosing a location and a radius you are willing to cover
• Receive alerts for orders near you and make offers on the ones you want
• Buy and deliver the items for orders you accept
• Earn money through completed deliveries, paid out to mobile money or a bank account

3. User Eligibility

To use UniDash, you must:

• Be at least 18 years old, or have the consent of a parent or guardian
• Provide accurate and complete registration information
• Maintain the security of your account credentials

You do not need to be a student to order as a Customer. To work as a Courier, you must be a student of a supported university campus and pass courier verification (see Section 6.1).

4. Account Registration and Security

You are responsible for maintaining the confidentiality of your account and password. You agree to:

• Provide accurate, current, and complete information during registration, including a phone number and an alternate phone number on which you can be reached
• Maintain and update your information to keep it accurate and current
• Not share your account credentials with others
• Hold only one account, unless we have approved otherwise
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities that occur under your account

5. Orders and Payments

5.1 How Orders Work

• You describe your order, the pickup point, the delivery location, and the amount you expect the items to cost
• Your order is queued and couriers whose area covers the pickup point are notified. Couriers who want the order make an offer
• You choose a courier from the offers you receive. No courier is assigned to your order without first offering to take it
• Orders that no courier takes up expire automatically after a set period
• Before pickup, you may adjust the items amount if the real price differs from what you entered

5.2 Cancellations

• You may cancel your order from the app at any time before a courier accepts it
• Once a courier has accepted your order, you cannot cancel it yourself. You may ask the courier to cancel it on your behalf
• A courier may cancel an accepted order and must give a reason. Frequent or unjustified cancellations by either party may be investigated under Section 11

5.3 Payment

• Your courier pays for your items with their own money at the store. You pay after your courier marks the order as picked up
• The amount you pay is the items amount plus the delivery fee and a service fee, all shown in Ghana cedis (GH₵) before you pay
• We accept mobile money (MTN, Telecel and AirtelTigo) and debit or credit cards, processed by our payment provider, Paystack
• You authorize us to charge your selected payment method for the amount shown
• You must pay promptly once your items have been picked up. Failing to pay for items a courier has already bought is a serious breach of these Terms

5.4 Delivery PIN

• After you pay, the app shows you a delivery PIN for your order
• Give the PIN to your courier only when you have received your items. Giving the PIN confirms that the delivery is complete
• Couriers must not ask for the PIN before handing over the items

5.5 Free Delivery Credits

• UniDash may, at its discretion, give you free delivery credits
• A credit waives the delivery fee on one order. The service fee and the cost of items still apply
• Credits have no cash value, cannot be transferred, and may be withdrawn if they are abused

5.6 Refunds and Reimbursements

Problems with orders, and when we may offer a refund or reimbursement, are covered in Section 11. Any refund we approve is sent back to your original payment method and may take 5-10 business days to arrive.

6. Couriers

6.1 Courier Verification

Before you can deliver, you must submit:

• A photo of your student ID card
• A live selfie taken with your phone's front camera
• Your student ID number

These must be your own. UniDash reviews each submission and may approve or reject it. We may ask any courier to verify again at any time, and may take couriers offline until their new verification is approved. Submitting false, altered or borrowed documents will result in a permanent ban.

6.2 Courier Responsibilities

If you operate as a Courier on UniDash, you agree to:

• Keep your status accurate, and go offline when you are not available
• Only offer on orders you are able to complete
• Carry no more than three active orders at a time
• Buy what the customer ordered and handle items with care
• Complete deliveries to the specified locations in a timely manner
• Collect the delivery PIN only when you hand over the items, and never mark an order as delivered before handing it over
• Maintain professional conduct with customers
• Follow all campus rules and regulations
• Report any issues or problems through the app immediately

6.3 Courier Earnings

• For each completed delivery, you receive the items amount you paid plus the delivery fee, less UniDash's 8% commission on the delivery fee
• Payouts are sent to the mobile money or bank account you register in the app
• You buy items with your own money before the customer pays. You accept this risk when you accept an order. Section 11 explains what happens if a customer does not pay
• UniDash may hold, reverse or recover payouts connected to an order that is under investigation or that was completed through fraud or abuse

6.4 Nearby Order Alerts

If you are a verified courier, we may alert you when an order near your hall or hostel is going unanswered, even if you are offline. Users who are not yet verified may receive occasional invitations to become couriers. You can turn these alerts off in the app under System Settings → Notifications.

7. Dashers Leaderboard

• The Dashers leaderboard ranks customers and couriers on each campus every month, based on orders placed and deliveries completed
• Your username and avatar appear on the leaderboard for your campus
• Any prize or recognition linked to the leaderboard is at UniDash's discretion
• We may remove anyone from the leaderboard, or disqualify them, if they use fake or arranged orders to raise their rank

8. Prohibited Activities

You agree not to:

• Use the Service for any illegal purposes
• Order or deliver prohibited items (alcohol, drugs, weapons, etc.)
• Harass, abuse, or harm other users
• Place fake orders, or accept orders you do not intend to complete
• Refuse to pay for items a courier has already bought for you
• Mark an order as delivered without delivering it, or take a delivery PIN before handing over the items
• Submit false reports, ratings or claims
• Abuse free delivery credits, or arrange orders to manipulate the leaderboard
• Manipulate or attempt to manipulate the Service
• Create fake or multiple accounts, or use another person's account or identity
• Interfere with the proper functioning of the Service
• Copy, modify, or distribute any part of the Service without authorization
• Collect user information without consent

9. Service Availability

While we strive to provide uninterrupted service, we do not guarantee that:

• The Service will always be available or error-free
• Couriers will always be available, or that any courier will offer on your order
• All orders will be fulfilled
• Service will be available during emergencies or campus closures

10. Intellectual Property

All content, features, and functionality of UniDash, including but not limited to text, graphics, logos, icons, images, and software, are the property of UniDash and are protected by copyright, trademark, and other intellectual property laws.

11. Problems with Orders, Investigations and Reimbursements

11.1 What UniDash Is Not Liable For

UniDash is a platform that connects customers and couriers. Deliveries are carried out by independent couriers, and items are sold by third-party stores. To the maximum extent permitted by law, UniDash is not liable for:

• Incomplete, failed or abandoned deliveries
• Late deliveries, or items taking longer to arrive than expected
• Missing, wrong, damaged or poor-quality items
• A customer not showing up, not being reachable, or refusing to accept an order at the delivery location
• A customer not paying for items a courier has already bought
• A courier not showing up, or cancelling an accepted order
• Prices, stock, food quality or other problems at the store
• Any loss arising from arrangements users make with each other outside the app

11.2 What We Do to Prevent Problems

Although we are not liable for these problems, we have put systems in place to reduce them, including:

• Courier identity verification with a student ID card, a live selfie and a student ID number
• Delivery PINs, so an order is only completed when the customer has their items
• Payment after pickup, so customers do not pay for orders a courier has not started
• Couriers choosing which orders to offer on, and a limit of three active orders per courier
• Ratings, and in-app reporting for both customers and couriers
• Review of accounts that are reported or show signs of abuse

11.3 Investigations and Penalties

If something goes wrong with an order, report it through the app or contact support as soon as possible. We will review the order record, the reports from both sides and any other information available to us. If we find that someone has abused the platform, we may take one or more of these actions:

• Issue a warning
• Suspend or permanently ban the account
• Remove courier verification
• Hold, reverse or recover payouts, refunds or credits connected to the abuse
• Seek to recover money owed to UniDash or to another user
• Report the matter to university authorities or the police where appropriate

We may share relevant information with the other party to an order where this is needed to resolve the matter.

11.4 Reimbursements Are Not Guaranteed

12. Limitation of Liability

In addition to Section 11, and to the maximum extent permitted by law, UniDash shall not be liable for:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or use
• Actions or omissions of couriers, customers or stores
• Unauthorized access to your account or data

13. Indemnification

You agree to indemnify, defend, and hold harmless UniDash and its affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another party
• Your conduct in connection with the Service

14. User Content, Ratings and Reports

You may submit ratings, reviews, reports and feedback. By doing so, you grant UniDash a worldwide, non-exclusive, royalty-free license to use, reproduce, and display such content. You agree that your content will:

• Be accurate and truthful
• Not contain offensive or inappropriate material
• Not violate any laws or third-party rights
• Not contain advertising or promotional content

15. Privacy

Your use of UniDash is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information, including courier verification photos. Please review our Privacy Policy to understand our practices.

16. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes through:

• In-app notifications
• Email notifications
• Updates to this page

Continued use of the Service after changes constitutes acceptance of the modified Terms.

17. Termination

We may terminate or suspend your account and access to the Service at any time, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination:

• Your right to use the Service will immediately cease
• You must cease all use of the Service
• Pending transactions will be completed or refunded as appropriate
• Any amount you owe to UniDash or to another user remains payable

18. Dispute Resolution

If you have a dispute with UniDash or another user:

• Contact our support team first to resolve the issue
• We will make reasonable efforts to resolve disputes amicably
• Unresolved disputes may be subject to arbitration or legal proceedings under the laws of Ghana

19. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Ghana, without regard to its conflict of law provisions.

20. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

21. Entire Agreement

These Terms, along with our Privacy Policy, constitute the entire agreement between you and UniDash regarding the use of the Service.