Help & Support

Open UniDash and type what you want in the box on the home screen — the item, a rough price and the place, like "Glue 8 cedis from Queens stationery shop". You can also tap dishes in the Discover tab to add them, priced. Tap Continue, set where it's bought and where it's going, add your floor, room and any notes, check the price breakdown and place the order. Couriers whose range covers the pickup are alerted, the ones who want it offer, and you choose one. They buy the items and bring them to you.

Once you've chosen a courier, follow the order in real time on the Orders tab — Accepted, Picked Up, In Transit, Delivered — with a push notification at each step. You can call your courier from the order card.

First, check the Orders screen for the latest status and your courier's progress. If something looks wrong, contact us at unidashsupport@gmail.com with your order details and we'll investigate.

After you place an order, the Finding a Courier screen shows the couriers in range of your pickup. As they offer, each offer appears with the courier's rating, orders completed and average delivery time — tap the one you want and they start straight away. You can only choose a courier who offered.

Your order keeps searching even if you close the app, and we'll notify you when an offer comes in. After five minutes, couriers who live near the pickup get a nudge to come online. If nobody takes it we'll let you know at the half-hour mark, and the order leaves the queue after an hour. You can cancel any time before a courier is chosen.

Delivery is priced by distance: it starts at GH¢5 for the shortest runs and levels off as distance grows, so it never goes above GH¢20. A typical 1 km delivery is about GH¢11. On top of that is a service fee of GH¢1 per order plus 2.5% of what your items cost. Your items cost exactly what the shop charged — UniDash adds no markup. You see the full breakdown before you place the order.

Yes. When placing an order you can add your floor, room number and a note (for example, "leave it with the porter") so your courier knows exactly where to go.

The items amount you enter is a rough estimate for your courier. If you entered a lower price than the shop charges, your courier will call you and you can tap Top Up Items Amount on your order card. If you feel cheated, you can request cancellation of the order.

Pay in-app with mobile money (MTN MoMo, Telecel Cash or AirtelTigo Money) or a bank card — no cash needed. Payments run through Paystack, a PCI-DSS certified processor, so your card details never reach UniDash's servers. You're asked to pay once your courier has bought your items and marked the order picked up — not when you place it. Paying unlocks your six-digit delivery PIN, which you read out to your courier at the door.

If an order can't be completed or there's an issue with your items, contact support with your order details. Approved refunds are returned to your original payment method.

Switch to courier mode from the pill on Home or in Account, then submit your student ID for verification — this is reviewed manually before you can take orders. Once you're approved, add a mobile money number or bank account for payouts, then tap Set Your Status on your dashboard: drop a pin where you are and choose a range of 50, 200 or 400 metres. New orders in that range arrive as a full-screen offer showing what you'd earn — tap Offer to Deliver, and if the customer picks you, you're on. There are no shifts and no minimum hours.

You keep 92% of the delivery fee (UniDash takes an 8% commission) and you're fully reimbursed for whatever you spent on the customer's items. Payouts are instant — UniDash pays you from its own float rather than waiting for the payment processor to settle — and go straight to your registered mobile money number or bank account. You can see what you've earned today, this week, this month or over three months on your courier Dashboard, and every past run under Deliveries.

Go to the Account tab and tap Settings to update your name, photo, notification preferences, and more.

You can delete your account from Account → Settings → Delete Account, or request deletion by email. See our Account & Data Deletion page for full details.

On the login screen, tap Forgot Password and follow the instructions sent to your registered email to reset it.