Help & Support

Open UniDash and choose your campus, then search for the place you want something from — a hall, hostel, shop or food joint. Pick an available courier near that place (you can compare their ratings), describe your order in your own words, add the amount and your drop-off spot, and confirm. Your courier buys the items and brings them to you.

Once a courier accepts your order, you can follow its status in real time on the Orders screen, including pickup and drop-off updates.

First, check the Orders screen for the latest status and your courier's progress. If a delivery overruns, UniDash automatically reduces your delivery fee and shows a note on the order explaining the reduction — you don't need to request it. If something still looks wrong, contact us at unidashsupport@gmail.com with your order details and we'll investigate.

Put the order in the queue instead. Couriers near that place can offer to deliver it, and you choose from the offers — you can see each courier's rating before you pick. Queued orders expire automatically after an hour if nobody takes them, so nothing sits unanswered.

Delivery is GH¢7 per kilometre with a GH¢10 minimum, plus a flat GH¢1 service fee per order. Additional packs beyond the first are GH¢5 each. Your items cost exactly what the shop charged — UniDash adds no markup. You see the full breakdown before you confirm.

Yes. You can add delivery instructions (for example, your room or hall details) when placing an order so your courier knows exactly where to go.

Pay in-app with mobile money (MTN MoMo, Telecel Cash or AirtelTigo Money) or a bank card — no cash needed. Payments run through Paystack, a PCI-DSS certified processor, so your card details never reach UniDash's servers. You're charged after your courier has bought your items and reached you, not when you place the order.

If an order can't be completed or there's an issue with your items, contact support with your order details. Approved refunds are returned to your original payment method.

Go to Account and switch to courier mode, then submit your student ID for verification — this is reviewed manually before you can take orders. Once you're approved, add a mobile money number or bank account for payouts, drop your availability pin, and set the radius you're willing to cover. Requests from places inside that radius will start coming through. There are no shifts and no minimum hours.

You keep 92% of the delivery fee (UniDash takes an 8% commission) and you're fully reimbursed for whatever you spent on the customer's items. Payouts are instant — UniDash pays you from its own float rather than waiting for the payment processor to settle — and go straight to your registered mobile money number or bank account. You can view your balance and payout history any time from Earnings on your courier dashboard.

Go to the Account tab and tap Settings to update your name, photo, notification preferences, and more.

You can delete your account from Account → Settings → Delete Account, or request deletion by email. See our Account & Data Deletion page for full details.

On the login screen, tap Forgot Password and follow the instructions sent to your registered email to reset it.