This page explains how to request deletion of your UniDash account and the personal data we hold about you. UniDash is a campus delivery app operated by the UniDash team. The instructions below apply to both customer and courier accounts.

1. Delete Your Account from Inside the App

1. Open the UniDash app and sign in.
2. Go to the Account tab.
3. Tap Settings → Delete Account.
4. Confirm your decision. Your account will be scheduled for deletion immediately.

2. Request Deletion by Email

If you no longer have access to the app, send a deletion request to the address below. Please email us from the email address registered to your UniDash account so we can verify your identity.

Your message should include:

• The subject line: "Account Deletion Request"
• The full name on your account
• The phone number registered to your account (if any)
• Whether you are a customer or a courier

Email a Deletion Request

We will acknowledge your request within 48 hours and complete the deletion within 30 days.

3. What Data Is Deleted

When your deletion request is processed, the following data is permanently removed:

• Your profile information (name, email, phone number, profile photo, campus)
• Saved delivery addresses and instructions
• Your account credentials and authentication record
• Notification preferences and device tokens
• Saved payment instrument references (card tokens and mobile money references stored by our payment processor)
• Courier-specific data: verification documents, vehicle details, and availability history
• In-app messages, ratings you submitted, and support conversations

4. What Data Is Retained, and Why

Some information must be retained after account deletion to comply with legal, tax, accounting, and fraud-prevention obligations. The following data is kept in a restricted form:

Data	Reason	Retention period
Completed order and transaction records (anonymized — personal identifiers removed)	Tax, accounting, and financial-audit requirements	Up to 7 years
Payment settlement records held by our payment processor (Paystack)	Required by the payment processor and applicable financial regulations	As required by Paystack and applicable law
Records related to active disputes, chargebacks, fraud investigations, or legal claims	To resolve the matter and protect UniDash and other users	Until the matter is fully resolved
Server logs containing IP addresses or device identifiers	Security, abuse prevention, and debugging	Up to 90 days

5. Deleting Only Specific Data

If you would like to delete specific data without closing your account (for example, removing a saved address or a profile photo), you can do this from the Account → Settings screen inside the app, or email us with details of the specific data you want removed.